When will my order ship?
- Once you place an order, it will be confirmed within one to two business days via email. Our typical shipping time is 2 to 3 days on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock only on in stock items that we are shipping to you.
What are your shipping options?
- Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
At Clearwater Candle Company, we ship all products via FEDEX or USPS to the 48 contiguous United States. We ship a lot of boxes with fed ex and do get a 59% discount. The discounted rate will be the rate at the checkout. All P.O. Box and military APO/FPO addresses ship via US Mail unless other specified. Packages shipped via US Mail can take upwards to 2 weeks to reach their destination. FEDEX ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Lewiston, Idaho. Next Day, 2nd Day and 3 Day Select (where available) will arrive on the next business day, 2nd business day and 3rd BUSINESS day, (not countingg Saturdays & Sundays) respectively, FROM THE DATE SHIPPED. We also offer FREE GROUND shipping on all wholesale orders. FREE SHIPPING METHOD IS AT OUR DISCRETION AND WE MAY USE FEDEX or US MAIL. When FREE SHIPPING is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be and a tracking number will be provided. If you would like to use FEDEX as a method, please select FEDEX and you will be charged accordingly for the amount listed. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order at www.fedex.com or www.usps.com if that method is selected.
Do you offer rush delivery?
- Yes. For an additional charge, you may ship your products via FedEx Next Day, 2nd Day and 3 Day Select (where available). The package will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.
Do you ship internationally?
- No. Clearwater Candle Company does not ship WORDWIDE at this time. We are working on it for the future.
Is my order secure?
- We definitely understand this concern with shopping online. Clearwater Candle Company is committed to the complete privacy and security of your personal information. Clearwater Candle Company utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your Clearwater Candle Company password) via email.
- Clearwater Candle Company is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
How do I contact you?
- Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you call our store in Lewiston, Idaho directly at 208-503-9200. Someone will always be available 7 days a week from 9-6pm Pacific Standard Time. You can also leave a message on off-hours and someone will return your call the next day.
When will my credit card be charged?
- Your credit card will be charged at the time the order is shipped. Any back-orders are charged at time of shipping.
Do you accept checks or money orders?
- We will accept money orders, but be aware that there will be a delay of shipping until we receive the money order. We will also accept checks approved my the owner and we will wait up to 21 days for the check to clear before we ship your order. Our preferred methods of accepting money would be VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
Will I pay sales tax?
- No we do not charge sales tax on our orders.
Can I make changes to my order?
- Orders are processed when received. To make a change, please call our Lewiston, Idaho store at 208-503-9200 as soon as possible. Every effort will be made to accommodate your request.
What is your return policy?
- Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
- We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at firstname.lastname@example.org with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.
- Damaged items will be replaced with an identical product only. A photo of the damaged item will be required.
- Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.
- Please contact our Lewiston, Idaho store at 208-503-9200 or email us at email@example.com within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:
Clearwater Candle Company
C/O Robert Ashby
2937 Magnolia St #202
Lewiston, Idaho 83501
Please send your return package via FedEx or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchanging an item at Candle Delirium: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Clearwater Candle company. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
Do you sell wholesale?
- Clearwater Candle Company is a wholesale manufacturer of hand made soy candles. If you are interested in opening a wholesale account with Clearwater Candle Company., please contact Robert Ashby at Clearwater Candle Company at 208-503-9200 or via email at firstname.lastname@example.org . If you are interested in a certain fragerance or private labeling wholesale account for candles or locating a shop in your area that sells our products from Clearwater Candle Company, please contact us at 208-503-9200.
Promotions, Sales & Discounts
- All discount codes, promotions and sales are subject to the final approval of Clearwater Candle Company. Discounts will be taken after they are approved by Clearwater Candle Company and NOT at the time the order is placed. Any and all promotions, sales & discounts are subject to change anytime and are under the sole discretion of Clearwater Candle Company at the time the order is processed.
Thank you for your time and orders,
Clearwater Candle Company